Refund & Exchange Policy
Damaged Items
If your product arrives damaged due to shipping, we are committed to making it right.
- The Exchange Process: In the event of shipping damage, Fakegoyard reserves the right to provide a replacement exchange as the primary resolution. We will ship you a brand-new watch of the same model at no additional cost to you.
- Refunds: Refunds are considered on a case-by-case basis only if a suitable replacement is unavailable.
7-Day Inspection Period
We offer a 7-day window for you to inspect your purchase.
- To be eligible for an exchange or refund, you must contact us within 7 days of receiving your product (as confirmed by the tracking delivery date).
- Any requests made after this 7-day period will not be eligible for processing.
Eligibility Requirements
To qualify for an exchange or refund:
- The product must be in its original, unworn condition.
- All original packaging, protective plastics, and tags must remain intact.
- You must provide clear photographic or video evidence of the damage sustained during shipping.
How to Start a Claim
If your product is damaged, please contact our support team immediately with your order number and the required evidence. Once your claim is verified, we will provide instructions on the next steps to ensure you receive your functional timepiece as quickly as possible.